Begins customer service training with a personal audit of an applicant's or employee's potential to:
- Effectively cross sell the bank's products and services
- Handle customer complaints in a positive manner
- Willingly engage in the process of positive customer service
Engages the employee in the customer service training process by providing personalized feedback.
Can be used both to evaluate applicants and in training and development programs
Produces a Results Report for the hiring manager and a Developmental Report for the employee. Both include useful, practical hints to help the employee provide positive customer service.
FREE user support includes a Quick Reference Guide, installation instructions for software, and free telephone support.
