Begins member service training with a personal audit of an applicant's or employee's potential to:
- Effectively cross sell the credit union's products and services
- Handle member complaints in a positive manner
- Willingly engage in the process of positive member service
Engages the employee in the member service training process by providing personalized feedback.
Can be used both to evaluate applicants and in training and development programs.
Produces a Results Report for the hiring manager and a Developmental Report for the employee. Both include useful, practical hints to help the employee provide positive member service.
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