The Testing People

New in 2011: The Bank Customer Service Program now includes an Action Plan in the Developmental Guide for new employees!

BANK CUSTOMER SERVICE SURVEY

The BANK CUSTOMER SERVICE SURVEY has 72 items that are answered by indicating the extent to which one agrees or disagrees with each item. The BANK CUSTOMER SERVICE SURVEY measures an applicant's or employee's attitudes in three essential customer service areas:

* Cross Selling Orientation

* Complaint Handling Attitude

* Friendly Factor

Click on the buttons below to see more information about the BANK CUSTOMER SERVICE SURVEY. You can download the free Adobe Reader by clicking on the Adobe link so that you can view the documents that the buttons below lead you to.

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Click Here For Sample Bank Customer Service Survey	Benefits of the BANK CUSTOMER SERVICE SURVEY: Begins customer service training with a personal audit of an applicant's or employee's potential to: Effectively cross sell the bank's products and services Handle customer complaints in a positive manner Willingly engage in the process of positive customer service Engages the employee in the customer service training process by providing personalized feedback. Can be used both to evaluate applicants and in training and development programs Produces a Results Report for the hiring manager and a Developmental Report for the employee. Both include useful, practical hints to help the employee provide positive customer service. FREE user support includes a Quick Reference Guide, installation instructions for software, and free telephone support.
Click Here For Information about Bank Customer Service Survey Results Reports
Click Here For Information About Bank Customer Service Survey Developmental Reports
Click Here For Validity Study
Click Here To Print A Faxable Price List and Order Form

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