The Testing People

Click here to read "Make Your Cross Sales Training Dollars Count,"

which appeared in the August 2005 Hoosier Banker

TESTING FOR SALES AND SERVICE ATTITUDES

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For more information about the tests described below, click on the name of the test:
Bank Customer Service Survey	A test that measures attitudes toward cross-selling, complaint handling, and people orientation for use in banks
Credit Union Member Service Survey	A test that measures attitudes toward cross-selling, complaint handling, and people orientation for use in credit unions
Job Applicant Survey	A test that measures attitudes toward service orientation, sales, work ethic behavior, and general work place behavior for all industries

 

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