The Testing People

New in 2011: The Credit Union Member Service Survey now includes an Action Plan in the Developmental Guide for new employees!

CREDIT UNION MEMBER SERVICE SURVEY

The CREDIT UNION MEMBER SERVICE SURVEY has 72 items that are answered by indicating the extent to which one agrees or disagrees with each item. The CREDIT UNION MEMBER SERVICE SURVEY measures an applicant's or employee's attitudes regarding three essential member service areas:

* Cross Selling Orientation

* Complaint Handling Attitude

* Friendly Factor

Click on the buttons below to see more information about the CREDIT UNION MEMBER SERVICE SURVEY. You can download the free Adobe Reader by clicking on the Adobe link so that you can view the documents that the buttons below lead you to.

---

Click Here For Sample Credit Union Member Service Survey	Benefits of the CREDIT UNION MEMBER SERVICE SURVEY Begins member service training with a personal audit of an applicant's or employee's potential to: Effectively cross sell the credit union's products and services Handle member complaints in a positive manner Willingly engage in the process of positive member service Engages the employee in the member service training process by providing personalized feedback. Can be used both to evaluate applicants and in training and development programs. Produces a Results Report for the hiring manager and a Developmental Report for the employee. Both include useful, practical hints to help the employee provide positive member service. FREE user support includes a Quick Reference Guide, installation instructions for software, and free telephone support
Click Here For Information about Credit Union Member Service Survey Results Report
Click Here For Information About Credit Union Member Service Survey Developmental Report
Click Here For Validity Study
Click Here To Print A Faxable Price List and Order Form

Information Hotline: (800) 886-4356

Back to Catalog of Tests | Previous Page | Return to Home Page | Contact Us