Help Bank Employees Become Cross Sellers
Do you know who is on the front line of your bank’s sales efforts? Here’s a hint: it’s not the highly-trained, experienced sales professional! The front line of your sales effort is being manned by your employees who have the most frequent contact with customers: lobby and drive-through tellers, telephone tellers, and CSRs!
Sales performance in banks is not a matter of chance! Bank employees need to be able to recognize sales opportunities and provide outstanding customer service to potential customers. Find out more about what you can do to create friendly, sales-oriented customer service in your bank.
We have worked with banks and credit unions for over twenty years, helping them select and train outstanding employees for every job, and we can help you. I’d like to send you a free white paper that explains why cross selling is difficult for entry level employees and what you can do about it. Just fill out the form below and I will email you this free white paper that is based on research I conducted on the cross selling attitudes of over 5,000 tellers and CSRs.