|
Honesty is one of the most frequently-mentioned desirable
characteristics that I hear about when I ask employers what
they want in an employee. We're all pretty sure we know
what personal honesty is, but it is very difficult to get an
accurate idea of how honest that interviewee sitting across
from you will actually turn out to be.
"I'm not a crook!
Honest!"
The direct approach - ask the interviewee if he or she is
an honest person - is difficult to accomplish without either
sounding like you are making an accusation ("Are you
honest?"), or telegraphing the answer you want to hear ("Don't
tell me that you are not honest!") Most interviewees
understand the demand characteristics of an interview well
enough to give a socially acceptable answer. After all,
how many applicants have you had tell you, "No, I don't value
honesty, and I am likely to steal goods or services from
you"?
How "Honest" Is Honest?
Honesty is a high and worthy characteristic, and most
people intend and aspire to behave with integrity in their
lives. The difficulty, as the devil says, is in the
details, and what people actually do can be influenced as much
by temptation as by the ideal of total honesty.
Most people would not take a twenty-dollar bill out of
petty cash just because they are short of cash that day, but
some people would more readily take a quarter to match the
three they already have in order to get a soft drink out of a
machine. Is that person a thief? Is it stealing if
someone who would never take any cash borrows supplies for
personal use, takes them home, and forgets to return
them? Defining honest behavior turns out to be more
difficult than one would expect.
So, What Do You Ask In An
Interview?
Ask questions that allow that applicant to use the way he
or she rationalizes what seems to be marginally dishonest
behavior. For example, ask something like, "Have you
ever been in a situation where you were a bit short of cash
for lunch, for instance, and had an opportunity to 'borrow'
from the company's petty cash, as long as you returned
it? What do you think about such a situation?"
What you want to hear is an answer that indicates that the
applicant feels that taking any amount of money without
permission is wrong. It would not be reassuring, on the
other hand, to hear that the applicant believes that there are
circumstances that justify taking company money (or
merchandise or property) with first asking permission.
Establish and Communicate Your
Standards
In addition, of course, your company should establish and
clearly communicate standards with regard to honesty and
integrity on the job. Knowing the rules, and the
consequences of breaking them, works well for all of us, from
kindergarten to the boardroom!
|